Privacy policy

About this policy

This policy explains how Colours 4 U Painting & Decorating Pty Ltd (ABN 58 151 218 030) collects, uses, stores and shares personal information. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Personal information is information that identifies you, or could reasonably identify you, such as your name, phone number or address.

What we collect

When you ask for a quote or contact us, we may collect:

• your name, phone number and email address
• the address or suburb of the job, and details about the property
• photos you send us of the areas to be painted
• anything else you tell us about the job

If you become a customer, we may also collect:

• site access details, such as gate codes or key arrangements
• billing details and payment records
• records of the work, including photos of the job before, during and after

When you visit this website, our hosting provider automatically records technical information such as your IP address, browser type, the pages you visit and the time of your visit. This is used to run the website and keep it secure. Some images on this website are loaded from Unsplash, which receives your IP address and browser details when the images load, as any image host does. We don't use cookies, analytics or advertising trackers.

We don't ask for sensitive information, such as health or financial account details. Please don't include it in messages or photos. If photos show people, documents or valuables, please crop them out where you can.

How we collect it

We collect most information directly from you through our website form, by email, by phone or in person. Sometimes we receive it from someone acting for you, such as a property manager, strata manager, builder or real estate agent.

You can make a general enquiry without giving your name. To quote or carry out work, we need your contact details and the job address. If you don't provide them, we may not be able to help.

How we use it

We use personal information to:

• respond to your enquiry and prepare a quote
• arrange site visits, schedule and carry out the work
• send invoices and receive payments
• handle questions, complaints and warranty claims
• meet our legal, tax, insurance and workplace safety obligations
• keep this website running and secure

We won't send you marketing emails or messages unless you have agreed to receive them. If you do agree, you can unsubscribe at any time.

Who we share it with

We only share personal information when we need to. This may include:

• our staff and any subcontractors working on your job
• our website host (Vercel Inc.)
• our email provider (Google Workspace), and our file storage and accounting software providers
• our accountant, insurers and legal advisers
• government bodies or regulators when the law requires it

We don't sell, rent or trade personal information.

Information sent overseas

Some of our service providers store or process information outside Australia, mainly in the United States. For example, enquiries sent through our website are delivered by email through servers run by Vercel and Google. We use reputable providers and take reasonable steps to make sure they protect your information in a way that is consistent with the Australian Privacy Principles.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. This includes using secure, password-protected systems and limiting access to people who need it.

We keep personal information only as long as we need it. Enquiries that don't go ahead are generally deleted within two years. Customer and job records are kept for as long as the law requires, which for tax records is usually five years, and for longer where needed for warranty or legal claims.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within 30 days. There is no charge to ask. If we refuse a request where the law allows us to, we will tell you why in writing.

Data breaches

If a data breach involving your personal information is likely to cause you serious harm, we will tell you as soon as we can and explain what you can do. Where required, we will also notify the Office of the Australian Information Commissioner (OAIC).

Complaints

If you have a concern about how we have handled your personal information, please contact us first. We will respond within 30 days. If you are not happy with our response, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

Privacy enquiries, Colours 4 U Painting & Decorating Pty Ltd
Email: info@colours4u.com.au
Phone: 0400 200 558 or 0499 880 618